ORDERS AND PAYMENT
To order you must create an account, then choose your base and your addons. Be sure to put them in your shopping cart and then validate your order. You will receive an automatic mail confirming the receipt of your order.
We reserve the right to accept, refuse or exclude any person from our online shops and our application in case of abuse or non-compliance with the general terms and conditions.
We offer different ways of payment:
1. CREDIT CARD
Payments by credit card are made at the checkout page. It is possible to pay an order by card in all our stores.
Payments by PayPal are possible at the checkout page.
All our PayPal and credit card payments are fully secured.
We do not store any information about your payment methods and the data transmitted during payments on the Internet are fully encrypted using SSL (Secure Socket Layer) protocol using a high security encryption certificate.
3. BANK TRANSFER
After a positive verification of your creditworthiness, the order will be sent to you as soon as possible. The transfer must imperatively be transmitted within 2 days after purchase.
4. 30-DAY INVOICE PAYMENT
This method of payment is also subject to verification of your creditworthiness. If this is positive, we will send you a confirmation email. You will have 30 days from the date of purchase to make the payment.
A maximum of 3 open invoices will be tolerated. Beyond this, the user account will be temporarily deactivated until payment of at least one invoice.
On our side we will do our best to send you the order as quickly as possible (according to the deadlines indicated on the website).
For exchanges, the payment must be done before the exchange. The delay is not postponed.
5. DIRECTLY IN ONE OF OUR STORES
You can pay by credit card, debit, cash or Twint in all our stores. The only card that we do not accept for technical reasons is the Postcard.
6. PAYMENTS IN SEVERAL TIMES.
Subject to a check of solvency, it is possible to pay an order of a minimum amount of 500.00 Fr. in several times. The limit is 6 down payments.
For this and for any questions concerning the payment or an invoice, directly contact our accountant at the address email@example.com
FEES IN CASE OF LATE PAYMENT
Reminder fee of CHF 30.- (after 50, 70 and 90 days from the invoice date)
Processing fees (at the earliest 80 days from the date of invoicing, when sent to a collection service provider) according to the amount of the claim in CHF: 30 (up to 100); 60 (up to 200); 90 (up to 300); 120 (up to 400); 150 (up to 500); 180 (up to 1000); 280 (up to 2000); 380 (up to 4000); 10% of the claim (from 4000).
When you order in unknown size, we send you a measuring ring (Multisizer) with the instructions to send us your size.
You can also order it for free here:
Your order will be put into production as soon as you have communicated the correct size.
In case of gift, please give us the size and mention that it is for a gift. The exchange will be possible within the deadlines mentioned in our terms of sale.
You can, however, determine your approximated size by downloading this document.
You receive for every purchase in store or online a confirmation of order. The order can be corrected within 24h free of charge. Beyond that, any changes may be subject to additional charges.
The custom addons are not exchangeable, so it is essential to check all information when ordering, as well as in the confirmation email. It is the customer's responsibility to control this data.
RETURN / EXCHANGE
For a valid reason (size, width does not fit, etc.) we can exchange your ring for another size or width, provided that the ring is still new, within 15 days.
The shipment must be sent to us in a plastic or bubble envelope, or package, with the original packaging to:
mood collection SA
Les Ducats 40b
Must be included in this return: the order number, your full contact details, the reason for the return and what you want in exchange when requesting an exchange.
A refund can only be made within the return period mentioned on the site, subject to the perfect condition of the product, in its original packaging, accompanied by full contact details and proof of purchase and payment.
No refunds can be made in store.
Purchases from our resellers cannot be refunded in our own mood branches.
USE OF VOUCHERS AND DISCOUNT CODES
Vouchers/discount codes are given out free of charge in the context of promotional offers. They have an expiration date, cannot be purchased and are not transferable.
The vouchers/discount codes are valid only during the period indicated and can be used only once in the context of a single order.
Certain products may be excluded from the benefit of coupons (e.g. coupons/discount codes are not valid on items already on sale, FLASH collections, "Cause", accessories and personalized add-ons).
A coupon/coupon code cannot be used to purchase gift cards.
A minimum purchase amount may be specified for each coupon/code.
In order to use a coupon/coupon code, the order value must be at least equal to the amount of the discount. The difference between the amount of the coupon and the price of your order can be paid by any of the payment methods offered.
The voucher is non-refundable and does not bear interest. In case of total or partial return of the goods, the part of the price paid by coupon/discount code will not be refunded.
To apply a coupon/coupon code to an order, you must enter the coupon code prior to checkout/order registration.
The application of coupons to orders that have already been shipped is excluded. Unless otherwise stated, it is not possible to combine several coupons.
In case of misuse of coupons/discount codes, we reserve the right to cancel any order containing these coupons without prior notice. We also reserve the right not to grant any more coupons to a user who has misused them.
Coupons, gift certificates and codes are not valid at our retailers.
Vouchers/coupon codes cannot be used for the purchase of gift vouchers.
USE OF GIFT CARDS
Gift cards can only be used for the purchase of items offered in our online shop www.yourmood.net or in our boutiques. The purchase of other gift cards with gift cards is excluded. You can pay the difference between the amount of the gift card and the price of your order by any of the payment methods offered.
In order to use the credit corresponding to a gift card, you must enter the code appearing on the gift certificate before sending your order. Gift certificates are not interest bearing and cannot be refunded.
Gift cards do not have a time limit for their use.
RULES OF OUR CONTESTS
Our contests are reserved to our customers. No purchase is necessary to participate in the contests created by mood collection.
Custom addons are created and drawn by mood collection and corrected in collaboration with the customer.
During custom addons, except when the addons are from the DIY collection and full digit addons, the project will be sent by email for validation.
When the project is validated by the customer by email or in store, the customer accepts it and takes the responsibility to accept it when receiving the final part.
A real test will not be carried out beforehand, except on express request of the customer after receipt and validation of the project, and only for custom addon made in silver or gold.
A custom addon, when redone, due to exchange size, or if the cumstomer do not like it, or for any other reason, will be charged to the customer fully, including any precious stone settings, without price reduction.
All drawings and custom addon projects belong entirely to mood collection and can not be reused, reproduced or used by the customer or other people.
WARRANTY / RENOVATION
POLYMER OR FORMERLY ACETATE ADDON
Warranty 3 months against any manufacturing defect.
The addons of more than 2 years old will not be enlarged.
There is no possibility to recolor the addons.The old addons in acetate can shrink mainly when they come into contact with hand sanitizer, perfume, cosmetics or other.
We propose to enlarge them, that will allow them to pass again on the ring.
They keep a slight withdrawal from the base but you can reuse them. Their appearance may change, especially for translucent addons.
You can send them in plastic or bubble envelopes at:
mood collection SA
Renovation of polymer or acetate addons is free of charge until 3 months after purchase, then 2.00/piece (or batch). No renovation possible after 2 years after purchase, no renovation possible without proof of purchase.
Guaranteed 1 month, other addons 3 months, of any manufacturing defect. Normal wear and tear not guaranteed. Free wood exchange the 1 month after purchase, No renovation possible.
Free up to 3 months after purchase, then 2./pce (or lot)
SILVER ADDON RENOVATION
Offered until 6 months after purchase, then 5./pce for bases: The base ring is guaranteed for life, subject to normal and proper use.
BASE RING RENOVATION
Lifetime warranty on lock system, renovation free of charge
Black SAV treatment 30.- polishing 30.- personalized engraving 40.
Caution: polishing is only possible on steel bases. We do not offer it on Black or Bronze bases.
SETTING AND GEMSTONES
Setting is guaranteed 2 years against any manufacturing defect. Breakage, loss of stone, crack, are not guaranteed and are subject to be charged for renovation or replacement.
We do not guarantee any stone supplied by the customer. If a stone supplied by the customer breaks during the setting process, it will not be refunded or replaced free of charge.
A quality certificate is provided with each piece set, and confirms their quality. Our diamonds and gemstones come from our approved suppliers in Switzerland.
WARNINGS AND SPECIAL INSTRUCTIONS
IN ORDER TO AVOID ANY RISK OF INJURY, WE RECOMMEND THAT YOU DO NOT PERFORM MANUAL WORK WHILE CARRYING A FINGER RING. MOOD COLLECTION SHALL IN NO WAY BE HELD RESPONSIBLE FOR ANY INJURY OR DAMAGE ARISING OUT WHILE WEARING THE MOOD RING OR OF ITS BREAK, ANY OWNER OF THE RING WEARS IT AT HIS ENTIRE RESPONSIBILITY, AND MAY NOT SUE MOOD COLLECTION IN ANY WAY.
We advise to always remove the closed ring, avoid removing the ring when it is opened in 2 parts. In case of injury, mood can in no way be held responsible.
The mood ring can be cut or sawed in case of emergency. A ring that has had to be sawed or cut to be removed will not be refunded or replaced free of charge. The customer is responsible for wearing a ring with a fitting size, and mood can not be held responsible for any injury or loss of ring due to an incorrect ring size.
If the ring is blocked on the finger, use soaped water to ease it's removal. Do not remove the ring in 2 parts (opened), always remove it in 1 part, closed.
The shipping time for orders is as follows * :
For any purchase of steel bases, aluminum, polymer or wood addons the delay is 3 to 5 business days.
For jewelry addons (such as silver, gold, titanium, bronze, etc.), the delivery time is 7 business days.
The delivery time for a tantalum addon can be up to 30 days.
For the setting, the delivery time is 10 working days (this time is added to the initial delivery time in the case of an order of set addons or bases: example for a set silver addon, the delivery time is 17 working days (10 days + 7 days).
The delay for a setting of a piece that you already own is 10 days from receipt of your piece in our workshops.
For all bases requiring a surface treatment (example: black, chocolate, gold, bronze bases) the delay is 7 working days.
A renovation of addon, base, black treatment or any other renovation may lead to additional delays depending on the renovation work.
These times are approximate, no cancellation or reduction in price or compensation can be claimed in case of late delivery.
All these delays are subject to stock shortage. The customer will be informed of the new delivery time in case of stock shortage or if the deadline cannot be met.
The customer can contact mood for an express delivery or a quick processing of his order, mood reserves the right to charge an additional fee in these cases, and to accept or refuse this request. mood collection SA is not obliged to accept these requests, and cannot be held responsible for a delay in delivery.
*These deadlines begin to run from the moment when all the information necessary to process the order is in the possession of Mood Collection SA (for example: confirmation of size, precision of the setting, etc.). Insofar as an advance payment is required by our credit control system, the period starts to run from the receipt of the payment.
For all orders outside of Switzerland, the Swiss VAT is deducted from the price of the product.
About customs, duties and taxes
The recipient of an international shipment may be subject to import taxes, duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be met by the recipient; Mood Collection has no control over these charges, nor can Mood Collection predict what they may be.
The law regarding exporting to Europe has changed as of July 1, 2021, and VAT now applies to all sales without exception.
The customer is required to pay the taxes now upon receipt, which will be collected by the carrier.