International Shipping

VAT

For all orders outside Switzerland, the Swiss VAT is deducted from the price of the product.

About customs, duties and taxes 

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Switzerland may be subject to import taxes, duties and fees levied by the country of destination. 

The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be met by the recipient; Mood Collection has no control over these charges, nor can Mood Collection predict what they may be.

The law regarding exporting to Europe has changed as of July 1, 2021, and VAT now applies to all sales without exception.


The customer is required to pay the taxes now upon receipt, which will be collected by the carrier.

Mood collection SA is making a gesture in favor of its customers by applying an exceptional discount on the final amount, approximately equivalent to the amount of VAT. This discount is applied at the time of finalization of the purchase by the customer. This discount is for the customer's convenience and cannot be claimed by the customer, nor can it be claimed afterwards or on previous orders. Mood collection SA reserves the right not to apply this exceptional discount.

Customs and VAT taxes requested upon receipt of the goods by the customer must be paid by the customer, mood collection is in no way obliged to refund or pay these taxes.

The customer may refuse the package upon receipt, and the goods will be returned to the sender (mood collection SA in Switzerland). Mood collection SA may not accept any more orders if the customer refuses the packages or the payment of the taxes.

In case of return, mood collection SA can exchange the goods but no refund of taxes will be made by mood collection SA.

In case of an order including precious stones, additional customs and taxes fees may be requested by the customs or the carrier, mood collection SA is in no way responsible for additional fees and will not refund any fees.